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Last Updated: January 30, 2026
At Jivaro Foods, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or voluntarily submit content to us.
We may collect personal information such as your name, email address, phone number, and other contact details that you voluntarily provide.
This includes billing details, shipping address, and payment-related information required to process your orders.
We may collect technical and usage information such as your device details, IP address, browser type, pages visited, and cookies to help improve our website performance and user experience.
When you voluntarily submit photos, videos, audio, or any other content through our website (including any share page, feedback form, or promotional campaigns), we may collect additional information related to your submission, including:
Photos, videos, or other media uploaded by you
Personal information that may be visible within the submitted content
Contact details provided for communication or reward fulfilment
Payment identifiers (such as UPI ID) used only for thank-you or promotional payouts
All submitted content may be reviewed, moderated, approved, or rejected in accordance with our User-Generated Content (UGC) Terms & Conditions.
Approved content may be used for testimonials, marketing materials, social media, and advertising purposes, subject to your consent and the applicable terms.
To process payments, manage orders, and deliver purchased products.
To respond to your queries, resolve issues, and provide important service updates.
To analyse website usage and customer behaviour to improve our products, services, and overall experience.
To use approved user-submitted content for testimonials, brand storytelling, social media campaigns, and advertising activities.
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.
Approved user-generated content may be retained for ongoing marketing and promotional use.
Rejected content submissions may be deleted after a reasonable period.
Transaction and accounting records are retained as required under applicable Indian laws.
We implement reasonable technical and organisational safeguards to protect your personal information from unauthorised access, disclosure, alteration, or misuse.
Online payments on our website are processed through Razorpay, a PCI-DSS compliant payment gateway using industry-standard security and encryption.
Media uploads and storage may be handled by trusted third-party service providers such as Cloudinary for secure storage and processing.
You have the right to:
Access or update your personal information
Opt out of marketing communications
Request deletion of your personal data, subject to legal and contractual obligations
We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings at any time.
If you have any questions or concerns about this Privacy Policy or how your data is handled, you may contact us at:
Email: support@jivarofoods.com
Registered Office: Jivaro Foods, [Dummy Address – to be updated], India
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Your continued use of our website after any updates constitutes your acceptance of the revised policy.